Contact Us
Contact Us
Thank you for your interest in Trully. We're here to help with any questions or concerns you may have about our jewelry collection or your shopping experience.
Our Store
Trully is an online-only jewelry retailer. We do not have a physical storefront, allowing us to keep our overhead costs low and pass those savings on to you, our valued customers.
Ways to Reach Us
- Email For general inquiries, customer service, or support: Email: [your@email.com] We aim to respond to all emails within 24-48 business hours.
- Contact Form You can also reach us by filling out the contact form below. Please provide as much detail as possible to help us assist you efficiently.
[Insert contact form here]
- Social Media Connect with us on social media for the latest updates, new arrivals, and special promotions:
- Instagram: [@YourInstagramHandle]
- Facebook: [Your Facebook Page]
- Pinterest: [Your Pinterest Account]
- Live Chat Our live chat feature is available [specify hours, e.g., "Monday to Friday, 9 AM to 5 PM SAST"] for real-time assistance.
- Phone While we don't have a dedicated call center, you can schedule a callback by emailing us with your phone number and preferred time.
Frequently Asked Questions
Before contacting us, you might find answers to common questions in our FAQ section [link to your FAQ page].
Business Hours
Our customer service team is available to assist you: Monday to Friday: 9 AM to 5 PM SAST Saturday: 10 AM to 2 PM SAST Sunday and Public Holidays: Closed
Please note that while we strive to respond promptly, inquiries received outside of business hours will be addressed on the next business day.
Returns and Exchanges
For information about our return and exchange policy, please visit our Returns & Exchanges page [link to your returns page].
Feedback
We value your feedback! If you have suggestions on how we can improve our products or service, please don't hesitate to let us know.
Security and Privacy
Your privacy and the security of your personal information are important to us. For details on how we protect your data, please review our Privacy Policy [link to your privacy policy].
Thank you for choosing Trully. We look forward to hearing from you and helping you find the perfect piece of jewelry!